Returns & Exchanges

At The Oud Store, we want you to be completely satisfied with your fragrance purchase; if you are not, you may return unopened and unused products within 30 days of delivery.

1

Initiate Your Request

Contact our fragrance concierge team via email with your order number and the reason for the return to receive a Return Authorization number.

2

Pack Your Items

Carefully place the unused oud or perfume in its original, sealed luxury packaging to ensure it remains protected during transit.

3

Ship the Package

Affix the provided shipping label to your parcel and drop it off at any authorized courier location, keeping a copy of your tracking receipt.

4

Receive Your Refund

Once our quality control team inspects the returned item, we will process your refund or exchange within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing